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Cancellation Policy

  • All cancellations for confirmed bookings must be made (3) hours in advance. If you cancel (3) hours before the pick-up time, full amount will be refunded. Total amount of the transfer will be charged to the on file credit card provided in case of a cancellation within the last (3) hours or No Show.

 

  • All Cancellations must be sent via E-mail to: Reserve@E-TownCar.com or Calling us, We'll reply to you with a canellation notification E-mail.

  • We reserve the right to cancel any service without refund, if the operator or the office feels that the renter is putting the operator or the mode of transportation or the renter of the renter in danger of injury. Or if the renter of the renter in the possession of illegal material or substance, this service will be cancelled without refund.This is without exception. All our vehicles are non-smoking vehicals and our Drivers conduct themselves accordingly.

 

  • We don't take any responsibility for cancellation fees resulting from mistakes, weather, double booking , wrong dates or information, unsafe road conditions, acts of God, or the equivalent.

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